Why is my account suspended?
If your CommSec account has been suspended, you won’t able to sell shares. For some customers, you won’t be able to buy shares either.
Your account could be suspended for any of the following reasons:
- You have a history of unmet payments. If this applies to you, call us on 13 15 19 between 8am and 6pm Sydney time, Monday to Friday.
- You have current outstanding payments on an account. For example, you may have purchased shares but not paid for them when settlement was due. To resolve this, you must transfer funds to your CDIA or settlement account to cover the outstanding payment. If you need help, please call 13 15 19 between 8am and 6pm Sydney time, Monday to Friday.
- There may be missing information on your account. If you know what information is missing, you can update your profile by logging in to CommSec and selecting “Settings”. If you’re not sure what’s missing, please send an email to shares@commsec.com.au
- You’ve given someone else authority to trade on your account, but their details don’t look right. Please send an email to shares@commsec.com.au for help.
- There has been a change in your personal circumstances, such as divorce or death, that has prompted us to suspend your account. Please send an email to shares@commsec.com.au for help.
- CommSec may suspect that your account has been accessed without your authorisation. Please call 13 15 19 between 8am and 6pm Sydney time, Monday to Friday.
